Help Center
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  2. IT Help Desk

IT Help Desk

Welcome to the Customer Portal! From here, you can search troubleshooting articles for common issues, as well as contact us if you didn't find the solution you were looking for.

Learn more about

  • Webex

    Webex Meetings
  • Office 365

  • Outlook

  • Classroom Technology

    Contains articles and operating manuals for hardware and software found in classrooms or labs.
  • Computer equipment and accessories

    This category will contain information related to standard computer offerings and accessories.
  • Unified Communications

    Contains articles related to telephones, instant messaging and teleconferencing.
  • Telephones

    Contains article related to university owned telephones.
  • Teleconferencing

    Contains articles on Teleconferencing platforms such as WebEx and Microsoft Teams.
  • Printing

  • Software

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