/
GlobalProtect (macOS) – Allow VPN to Prompt for Credentials

GlobalProtect (macOS) – Allow VPN to Prompt for Credentials

Summary

If GlobalProtect on macOS does not prompt for credentials and continuously tries to connect, macOS may be blocking the Palo Alto Networks system extension. Follow the steps below to allow the extension and restore the credential prompt.

Instructions

  1. Open System Preferences (or System Settings on macOS Ventura and later).

  2. Click Security & Privacy (or Privacy & Security).

  3. Click the General tab if not already selected.

  4. Look for a message that Palo Alto Networks was blocked from loading. Click Allow.

  5. Close the GlobalProtect client if it is open.

  6. Relaunch GlobalProtect. The credential prompt should now appear.

Screenshots needed: [Screenshot of macOS Security & Privacy > General showing the "Allow" button for Palo Alto Networks]

If you need further assistance, contact the ITS Help Desk at help.floridapoly.edu or call (863) 874-8888.