Practorio - FAQ

Frequently Asked Questions

• What if something happens and I think the program thinks I’m cheating or I’m not sure the camera is capturing what my professor needs?

• Proctorio analyzes based on your professor’s setting. Communicating your concerns with your professor is best. Proceed with taking the exam as many are timed and only offered during a certain time frame.

• What kind of camera do I need?

• The camera can be internal or external as long as it can capture video for your exam session

• Do I need to move my camera to show my workspace and my work during the exam? I am concerned my professor will think I didn’t do the work if they can’t see my entire workspace.

• No, your camera can remain stationary during the exam. The best location for your camera is on top of the screen. If your camera is internal, having your laptop open with you sitting in front of it will suffice.

• Will there be a whiteboard? Can I use a tablet? Should I only use paper?

• Your professor will choose whether or not the whiteboard feature will be available during your exam. Paper and pen/pencil is recommended for your work. Get permission from your professor prior to the exam for any other electronic device.

• What if I go to take the exam and Proctorio says I don’t meet the requirements or I’m violating test settings?

• Take the practice test, giving yourself time for any troubleshooting. Follow the directions that appear with the warning to fix the problem. If this doesn’t work, the fastest/easiest fix is to use another device. You can also contact the Proctorio Support Team (hours vary) or Proctorio’s Live Support

• I used the recommended software to upload my work but it is taking a long time. What happens if it takes too long and my work is submitted late?

• Allow the upload to continue until complete. Contact your professor and explain the situation.

• Do I need to schedule my exam?

• No. Proctorio is fully automated and never requires scheduling, so you can take your exam at any time without waiting or paying a penalty.

• Do I need a password to take my exam?

• No. Proctorio integrates with your school's learning management system so you don't need a separate password to take a test.

• Is someone watching me while I take my exam?

• No. If your institution requires video, audio, or screen capture, Proctorio will store that data and provide an automated suspicion report to your instructor. No Proctorio employee has access to this data.

• How do I know that my privacy is protected?

• Proctorio uses zero-knowledge encryption technology that ensures your information is encrypted when it leaves your computer, is transferred, and then stored in the cloud.

• Will Proctorio ever obtain or give out my personal information?

• Never. Proctorio does not and cannot collect any unencrypted personally identifying information on any user, so there's nothing to give to third parties.

• Who can view my exam recordings?

• Only authorized school officials can unlock and view the exam recordings, not Proctorio. Additionally, our state-of-the-art, double-encryption technology ensures that all of your exam data is safe from hackers.