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Instructions 

  • Go to support.floridapoly.edu
  • Enter support key and click submit
  • Click “yes” to continue connecting
  • Open downloaded file
  • Double-click the BOMGAR icon
  • Security prompt will pop up, select ‘open anyway’


IF security prompt says “Cannot open because application was not downloaded from the app store” then click OK,

  • Go to Settings > Security & Privacy > General
  • Under “Allow apps download from:”
  • Blocked app should appear, select ‘open anyway’
  • OR change selected setting from ‘app store’ to ‘anywhere
  • Try rerunning or starting new session
  • (Click on padlock icon in settings to modify the option)

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