{"xsrfToken":"cdb9ad59bf9529e4d712c0f2a766fc467a4ac331_lout","branding":{"id":"4","key":"isd2","name":"IT Help Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ac138020-2734-4fb0-a122-0becf8a2f500/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZGFhYzA1MC05YzdhLTRlODktODg5NC1kMDI0OTk2MDkyYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFjMTM4MDIwLTI3MzQtNGZiMC1hMTIyLTBiZWNmOGEyZjUwMCI6WyJyZWFkIl19LCJleHAiOjE3MzI0NTUwMjcsIm5iZiI6MTczMjQ1NDQyN30.JV6BCUEm5jA22c_MeJdJdF8V4QAItqZG0nPgLs7gIRQ&client=fdaac050-9c7a-4e89-8894-d024996092a6&mode=fit","logoId":"ac138020-2734-4fb0-a122-0becf8a2f500","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Welcome to the Florida Polytechnic University Help Center","userInitialAnnouncementMessageWiki":"<p>You can open a ticket below using the appropriate help desk.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Welcome to the Florida Polytechnic University Help Center","announcementMessage":"You can open a ticket below using the appropriate help desk.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#542e8e","helpCenterTitleColor":"#542e8e","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ccaa2ca4-b60e-4f47-bf0d-fdb73a00a5ae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZGFhYzA1MC05YzdhLTRlODktODg5NC1kMDI0OTk2MDkyYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjYWEyY2E0LWI2MGUtNGY0Ny1iZjBkLWZkYjczYTAwYTVhZSI6WyJyZWFkIl19LCJleHAiOjE3MzI0NTUwMjcsIm5iZiI6MTczMjQ1NDQyN30.vzcuK9Wx48OPS_sfk7Ab9WZDXk47rOjPRHQpjZH-6I8&client=fdaac050-9c7a-4e89-8894-d024996092a6&height=300&mode=fit","bannerMediaApiFileId":"ccaa2ca4-b60e-4f47-bf0d-fdb73a00a5ae","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"isd2","projectId":10003,"serviceDeskId":4,"name":"IT Help Desk","description":"<p>Welcome to the Customer Portal! From here, you can search troubleshooting articles for common issues, as well as contact us if you didn't find the solution you were looking for.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"411","name":"Elevated Access Request","descriptionHtml":"","callToAction":"Elevated Access Request","introHtml":"<p>To request access for elevated privileges such as Domain Access request or Elevated accounts</p>","icon":10523,"iconUrl":"https://floridapoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[34],"key":""},{"id":"105","name":"Help Desk Support","descriptionHtml":"","callToAction":"Help Desk Support","introHtml":"<p>Submit a request for technical support.</p>","icon":10491,"iconUrl":"https://floridapoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[34],"key":""},{"id":"106","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Tell us about an incident.</p>","icon":10508,"iconUrl":"https://floridapoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[34],"key":""},{"id":"217","name":"Equipment","descriptionHtml":"","callToAction":"Equipment","introHtml":"","icon":10458,"iconUrl":"https://floridapoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"173","name":"Project","descriptionHtml":"","callToAction":"Project","introHtml":"","icon":10458,"iconUrl":"https://floridapoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"Requests"}],"orderMapping":{"34":[411,105,106]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ef94318d-f5fa-36f1-acca-36a8a2be1a33","appLinkName":"System Confluence","appLinkUrl":"https://floridapoly.atlassian.net/wiki","spaceKey":"TSKB","spaceName":"Helpdesk Knowledge Base","spaceUrl":"https://floridapoly.atlassian.net/wiki/spaces/TSKB","isServer":false},"labels":[],"projectKey":"ISD2","serviceDeskId":4,"kbLinkDomainURLs":["https://floridapoly.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD2","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZGFhYzA1MC05YzdhLTRlODktODg5NC1kMDI0OTk2MDkyYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI0NTU2MjcsIm5iZiI6MTczMjQ1NDQyN30.Z45noWdLNw4eQWfnHYBkL8sc69Ny028H6FcbDJKfJ-E","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"fdaac050-9c7a-4e89-8894-d024996092a6","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://floridapoly.atlassian.net/wiki","kbLinkDomainURLs":["https://floridapoly.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=floridapoly","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"cdb9ad59bf9529e4d712c0f2a766fc467a4ac331_lout","baseUrl":"https://floridapoly.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://floridapoly.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"fdaac050-9c7a-4e89-8894-d024996092a6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9f1fd4ff11ee4dfc94e25419d76b0635","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}