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Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.

Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.

Service Category	Category Description
Business Continuity and Disaster Recovery	Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
Data Center Services	Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Database Management	Hosting and administration of databases, physical and virtual.
Integration Services	Consultation and integration services, when offered as a consolidated service.
Monitoring and Alert Management	Monitoring of IT services, including the underpinning technologies.
Network and Connectivity Management	The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Server and Storage Management	Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.