About Us

The Help Desk responds to all technical questions, provides consulting advice, and processes work requests for all students, faculty, and staff. The Help Desk is the single point of contact for IT support and can address issues through multiple channels, including by email, phone, and in person. An online tracking system enables technicians to monitor the status of user requests with a unique identifier to quickly find solutions to common questions, research prior inquiries and prioritize cases, in order to provide the best service.

Hours of Operation

Monday-Thursday 8:00 a.m. - 8:00 p.m.

Friday 8:00 a.m. - 5:00 p.m.

Summer and Semester Breaks

Monday-Friday 8:00 a.m. - 5:00 p.m.

Contact Us

helpdesk@floridapoly.edu or call us at (863) 874-8888.

Submit a Ticket

Semester Breaks and After-hour Requests

Limited staff and resources will be monitoring systems for critical issues or outages during semester breaks. Please be advised that reduced response time may occur. Issues that involve individual access to systems or individual transactions will not be considered critical and will be handled as quickly as possible based on resources available.