Troubleshooting Network Drive Connectivity:
Step 1 – Identify if university owned or personal.
University Owned
Step 2 – Are they on University Network or VPN?
Step 3 – What network drive are they trying to access?
Step 4 – Confirm in AD that they have access to drive they are requesting
Step 5 – Restart and then GPU update
Step 6 – Assign to Administrative Computing if they have access but are not connecting by completing steps above.
Step 7 – Confirm with owner of drive that they should have access if they do not.
Personal
Step 2 – Are they on University Network or VPN?
Step 2a – Assist with installing VPN if required
Step 3 – What network drive are they trying to access?
Step 4 – Confirm in AD that they have access to drive they are requesting
Step 5 – Assist with mapping drive according to table below:
