Troubleshooting Network Drive Connectivity:
Step 1 – Identify if the device is University owned or personal.
University Owned
Step 2 – Are they on University Network or VPN?
Step 3 – What network drive are they trying to access?
Step 4 – Confirm in AD that they have access to drive they are requesting
Step 5 – Restart and then GPU update
Step 6 – Assign to Administrative Computing if they have access but are not connecting by completing steps above.
Step 7 – Confirm with owner of drive that they should have access if they do not.
Personal
Step 2 – Are they on University Network or VPN?
Step 2a – Assist with installing VPN if required
Step 3 – What network drive are they trying to access?
Step 4 – Confirm in AD that they have access to drive they are requesting
Step 5 – Assist with mapping drive according to table below:
| Drive | Path | Targeting | Notes |
|---|---|---|---|
| X:\ | \\floridapoly.org\root\CrossDept | ||
| Q:\ | \\floridapoly.org\fpudfs\IT | Technology Services Resources | |
| U:\ | \\floridapoly.org\root\users\%username% | ||
| U:\ | \\FIPR-002\users$\%username% | FIPR-Home Drive | This overrides the standard U:\drive mapping |
| M:\ | \\floridapoly.org\fpudfs\Academics | ACADEMICAFFAIRS-RW | |
| N:\ | \\floridapoly.org\fpudfs\Advancement | ADVANCEMENT-RW | |
| P:\ | \\floridapoly.org\fpudfs\Finance | FINANCE-RW | |
| O:\ | \\floridapoly.org\fpudfs\Executives | EXECUTIVES-RW | |
| R:\ | \\floridapoly.org\fpudfs\FIPR | FIPR-RW |