{"xsrfToken":"6e6111e85d302d2d2c79a28214d2cfb427931dda_lout","branding":{"id":"4","key":"isd2","name":"IT Help Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ac138020-2734-4fb0-a122-0becf8a2f500/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZGFhYzA1MC05YzdhLTRlODktODg5NC1kMDI0OTk2MDkyYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFjMTM4MDIwLTI3MzQtNGZiMC1hMTIyLTBiZWNmOGEyZjUwMCI6WyJyZWFkIl19LCJleHAiOjE3NzI4MjExNjUsIm5iZiI6MTc3MjgyMDU2NX0.2KdzJbgMh-Q6fWBbRaajaCWEtGGBtWci8MbNGl5LgFE&client=fdaac050-9c7a-4e89-8894-d024996092a6&mode=fit","logoId":"ac138020-2734-4fb0-a122-0becf8a2f500","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Welcome to the Florida Polytechnic University Help Center","userInitialAnnouncementMessageWiki":"<p>You can open a ticket below using the appropriate help desk.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Welcome to the Florida Polytechnic University Help Center","announcementMessage":"You can open a ticket below using the appropriate help desk.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#542e8e","helpCenterTitleColor":"#542e8e","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ccaa2ca4-b60e-4f47-bf0d-fdb73a00a5ae/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZGFhYzA1MC05YzdhLTRlODktODg5NC1kMDI0OTk2MDkyYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjYWEyY2E0LWI2MGUtNGY0Ny1iZjBkLWZkYjczYTAwYTVhZSI6WyJyZWFkIl19LCJleHAiOjE3NzI4MjExNjUsIm5iZiI6MTc3MjgyMDU2NX0.wU5QPOMLaOiaskd2fkVsbuvb_P_MPUPgPMotckJ-AuM&client=fdaac050-9c7a-4e89-8894-d024996092a6&height=300&mode=fit","bannerMediaApiFileId":"ccaa2ca4-b60e-4f47-bf0d-fdb73a00a5ae","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#542e8e","topBarTextColor":"#542e8e","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"isd2","projectId":10003,"serviceDeskId":4,"name":"IT Help Desk","description":"<p>Welcome to the Customer Portal! From here, you can search troubleshooting articles for common issues, as well as contact us if you didn't find the solution you were looking for.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"105","name":"Help Desk Support","descriptionHtml":"","callToAction":"Help Desk Support","introHtml":"<p>Submit a request for technical support.</p>","icon":10491,"iconUrl":"https://floridapoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[34],"key":""},{"id":"106","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Tell us about an incident.</p>","icon":10508,"iconUrl":"https://floridapoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[34],"key":""},{"id":"217","name":"Equipment","descriptionHtml":"","callToAction":"Equipment","introHtml":"","icon":10458,"iconUrl":"https://floridapoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"173","name":"Project","descriptionHtml":"","callToAction":"Project","introHtml":"","icon":10458,"iconUrl":"https://floridapoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"Requests"}],"orderMapping":{"34":[105,106]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ef94318d-f5fa-36f1-acca-36a8a2be1a33","appLinkName":"System Confluence","appLinkUrl":"https://floridapoly.atlassian.net/wiki","spaceKey":"TSKB","spaceName":"Helpdesk Knowledge Base","spaceUrl":"https://floridapoly.atlassian.net/wiki/spaces/TSKB","isServer":false},"labels":[],"projectKey":"ISD2","serviceDeskId":4,"kbLinkDomainURLs":["https://floridapoly.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD2","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZGFhYzA1MC05YzdhLTRlODktODg5NC1kMDI0OTk2MDkyYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI4MjE3NjUsIm5iZiI6MTc3MjgyMDU2NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.QTHW5Fq8uYeL-qlMtT8MMNB2OwnxgjqhS3eep8Cie7A","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"fdaac050-9c7a-4e89-8894-d024996092a6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"4399cee1-1074-4062-82ce-e54701fd8c10","name":"Account Services","description":"How to reset your password or change MFA.","categoryUrl":"https://floridapoly.atlassian.net/servicedesk/customer/portal/4/topic/4399cee1-1074-4062-82ce-e54701fd8c10","lastUpdated":"1771375106129","createdAt":"1771375057681"},{"id":"a9c9c9dc-320e-45f4-b12c-b2c07ffed3c7","name":"Office 365","categoryUrl":"https://floridapoly.atlassian.net/servicedesk/customer/portal/4/topic/a9c9c9dc-320e-45f4-b12c-b2c07ffed3c7","createdAt":"1556306362634"},{"id":"2d3c89ff-e829-469c-8409-9fec477078ea","name":"Outlook","categoryUrl":"https://floridapoly.atlassian.net/servicedesk/customer/portal/4/topic/2d3c89ff-e829-469c-8409-9fec477078ea","lastUpdated":"1771374821367","createdAt":"1556306413895"},{"id":"64ed0c57-1568-42d5-a464-47d688a2845a","name":"Telephones","description":"Contains article related to university owned telephones.","categoryUrl":"https://floridapoly.atlassian.net/servicedesk/customer/portal/4/topic/64ed0c57-1568-42d5-a464-47d688a2845a","createdAt":"1586259693188"},{"id":"ddb827dd-3ffc-4bea-b510-1f262705bae5","name":"Printing","categoryUrl":"https://floridapoly.atlassian.net/servicedesk/customer/portal/4/topic/ddb827dd-3ffc-4bea-b510-1f262705bae5","createdAt":"1586259904285"},{"id":"857623d6-3815-4b62-9cc1-508bae91a2ed","name":"Software","categoryUrl":"https://floridapoly.atlassian.net/servicedesk/customer/portal/4/topic/857623d6-3815-4b62-9cc1-508bae91a2ed","createdAt":"1586259977456"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}