This page contains information as to the level of support we provide for software applications used within the university and the criteria we review in developing the category of support provided by Technology Services.
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Technology Services categorizes the software used within the university to provide guidance to customers, to manage client support expectations, and helps us to manage our work. The Categories will define what “support” means. Support may be inclusive, such as installation, configuration questions, troubleshooting, etc. Other support may be limited to answering what questions we can or forwarding to other resources.
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Programs on this list are fully supported by Technology Services Jay Morton Can we also put “and supported by our vendors” Just to show an extra benefit of Cat 1? ; our staff is trained to assist you with troubleshooting and solving any problems you have with this software. Typically, you will find this software on the base image of all university owned computers.
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