Technology Services Policies, Standards, & Procedures

Technology Services Policies, Standards, & Procedures

Technology Services promotes standards for services and systems across the University. These standards support University policies and promote best-practices for faculty, staff, and students. Expand any of the below sections to read more about our FPU Technology Services standards and internal controls. A comprehensive list of University policies, regulations, and rules can be found here: https://floridapoly.edu/about/board-of-trustees/university-policies-regulations-rules/

Classroom & Lab Software Standards

Subject/Title: Classroom and Lab Software by room Fall 2019 thru Summer 2020
Responsible Division/Department: Technology Services
Initiating Authority: Jay Morton, Director Academic Technology and Support Services

Standard Purpose:
This page contains information as to what software is available in FPU classrooms and labs.

Click the following link: https://floridapoly.atlassian.net/wiki/spaces/TSKB/pages/27852973

 

Subject/Title: Software Requests for labs and classrooms
Responsible Division/Department: Technology Services
Initiating Authority: Jay Morton, Director Academic Technology and Support Services

Standard Purpose:
This page contains guidelines and procedures for how and what to consider when requesting software for FPU classrooms and labs.

Click the following link: https://floridapoly.atlassian.net/wiki/spaces/TSKB/pages/267485185

 

Desktop and Laptop Standards & Procedures

Subject/Title: Devices Available for Student Checkout
Responsible Division/Department: Technology Services
Initiating Authority: Jay Morton, Director Academic Technology and Support Services

Standard Purpose:
This page contains guidelines and procedures associated with providing students with laptops for daily checkout, aka the Loaner Laptop Program

Click the following link: https://floridapoly.atlassian.net/wiki/spaces/TSKB/pages/538968068

 

Subject/Title: Faculty and Staff Hardware Purchasing Standards
Responsible Division/Department: Technology Services
Initiating Authority: Jay Morton, Director Academic Technology and Support Services

Standard Purpose:
This page contains guidelines and procedures associated with purchasing desktop and laptops for FPU faculty and staff.

Click the following link: https://floridapoly.atlassian.net/wiki/spaces/TSKB/pages/251658273

 

Subject/Title: Non-Standard Technology purchases
Responsible Division/Department: Technology Services
Initiating Authority: Jay Morton, Director Academic Technology and Support Services

Standard Purpose:
This page contains information associated with purchasing non-standard computer hardware for FPU faculty and staff.

Click the following link: https://floridapoly.atlassian.net/wiki/spaces/TSKB/pages/260210707

 

Subject/Title: Remote Work
Responsible Division/Department: Technology Services
Initiating Authority: Jay Morton, Director Academic Technology and Support Services

Standard Purpose:
This page contains information associated with computer devices utilize remotely. For some tips and techniques for working from home, see https://floridapoly.atlassian.net/wiki/spaces/TSKB/pages/340426799

Click the following link: https://floridapoly.atlassian.net/wiki/spaces/TSKB/pages/251658290

 

Subject/Title: Return of Mobile Devices from departing Staff and Faculty
Responsible Division/Department: Technology Services
Initiating Authority: Jay Morton, Director Academic Technology and Support Services

Standard Purpose:
This page contains information associated with the return of mobile devices upon termination of employment with FPU.

Click the following link: https://floridapoly.atlassian.net/wiki/spaces/TSKB/pages/261783572

 

General Software Standards & Procedures

Subject/Title: Software Request Process - Free Software
Responsible Division/Department: Technology Services
Initiating Authority: Candis Tate, Interim Chief Information Officer

Standard Purpose:
This page contains detailed information concerning the Software Request Process for free software.

Click the following link: https://floridapoly.atlassian.net/wiki/spaces/TSKB/pages/569081857

 

Subject/Title: Software Request Process - Paid Software
Responsible Division/Department: Technology Services
Initiating Authority: Candis Tate, Interim Chief Information Officer

Standard Purpose:
This page contains detailed information concerning the Software Request Process for software requiring funding.

Click the following link: https://floridapoly.atlassian.net/wiki/spaces/TSKB/pages/547586142

 

Subject/Title: Software Support Standards
Responsible Division/Department: Technology Services
Initiating Authority: Jay Morton, Director Academic Technology and Support Services

Standard Purpose:
This page contains information as to the level of support we provide for software applications used within the university and the criteria we review in developing the category of support provided by Technology Services.

Click the following link: https://floridapoly.atlassian.net/wiki/spaces/TSKB/pages/441122953

 

Information Security Standards

Subject/Title: Technology Services Access Management Standard
Date Last Revised: 2020.01.28
Responsible Division/Department: Technology Services
Initiating Authority: Ben Beachy, Chief Information Officer

Standard Purpose:
This standard is to ensure that mobile devices used by University employees are appropriately managed to limit information security risk. This standard describes expectations for University employees and contractors.

Attachment:

 

Subject/Title: Technology Services Change Management Standard
Date Last Revised: 2019.12.24
Responsible Division/Department: Technology Services
Initiating Authority: Ben Beachy, Chief Information Officer

Standard Purpose:
This standard is to ensure that changes to University systems are managed to reduce risks to the confidentiality, integrity, and availability of University information technology systems. This standard describes expectations for University employees and contractors.

Attachment:

 

Subject/Title: Technology Services Data Security Standard
Date Last Revised: 2020.01.28
Responsible Division/Department: Technology Services
Initiating Authority: Ben Beachy, Chief Information Officer

Standard Purpose:
This standard complements the FPU-11.00122P – Data Classification and Protection Policy and the FPU-1.0122P –Record Retention Policy to ensure that devices used for official University business are appropriately secured to limit information security risk.

Attachment:

 

Subject/Title: Information Security Plan
Date Last Revised: 2020.01.28
Responsible Division/Department: Technology Services
Initiating Authority: Ben Beachy, Chief Information Officer

Purpose and Scope:
The Florida Polytechnic University Information Security Plan (‘Plan’) summarizes the University’s policies and controls for managing risks to the confidentiality, integrity, and availability of University information technology systems.
The Plan is reviewed and updated annually in compliance with the Florida State University System Board of Governors regulation 3.0075 – Security of Data and Related Information Technology Resources.
The Plan supplements University policies and Technology Services standards and procedures.

Attachment:

 

Subject/Title: Technology Services Logging and Monitoring Standard
Date Last Revised: 2019.12.24
Responsible Division/Department: Technology Services
Initiating Authority: Ben Beachy, Chief Information Officer

Standard Purpose:
This standard is to ensure that University systems are monitored and activity on them is logged to reduce risks to the confidentiality, integrity, and availability of University data. This standard describes expectations for IT staff, University employees, and contractors .

Attachment:

 

Subject/Title: FPU Technology Services Mobile Device Management Standard
Date Last Revised: 2020.01.28
Responsible Division/Department: Technology Services
Initiating Authority: Ben Beachy, Chief Information Officer

Standard Purpose:
This standard is to ensure that mobile devices used by University employees are appropriately managed to limit information security risk. This standard describes expectations for University employees and contractors.
University students and student-owned devices not used for official University business may be managed in accordance with this standard but are not required to be.

Attachment:

 

Subject/Title: Technology Services Obsolete System Standard
Date Last Revised: 2020.01.14
Responsible Division/Department: Technology Services
Initiating Authority: Ben Beachy, Chief Information Officer

Standard Purpose:
This standard is to ensure that obsolete information technology systems used by University employees are appropriately managed to limit information security risk. This standard describes expectations for University employees and contractors.

Attachment:

 

Subject/Title: Technology Services Patch Management Standard
Date Last Revised: 2019.12.24
Responsible Division/Department: Technology Services
Initiating Authority: Ben Beachy, Chief Information Officer

Standard Purpose:
This standard is to ensure that information technology systems used by the University are managed, updated and patched to reduce risks to the confidentiality, integrity, and availability of University data. This standard describes expectations for IT staff, University employees, and contractors.

Attachment:

 

Subject/Title: Technology Services Risk Management Standard
Date Last Revised: 2020.01.28
Responsible Division/Department: Technology Services
Initiating Authority: Ben Beachy, Chief Information Officer

Standard Purpose:
This standard is to ensure that risks to the confidentiality, integrity, and availability of University information technology systems are appropriately assessed and that necessary corrective responses are made. This standard describes expectations for University employees and contractors.

Attachment: