Supported Software Applications
- Jay Morton
- Noah Gadelrab
- Marie Desir
This page contains information as to the level of support we provide for software applications used within the university and the criteria we review in developing the category of support provided by Technology Services.
Related Links
Help Desk Services
Classroom & Lab Software
Faculty & Staff Software
Technology Services categorizes the software used within the university to provide guidance to customers, to manage client support expectations, and helps us to manage our work. The Categories will define what “support” means. Support may be inclusive, such as installation, configuration questions, troubleshooting, etc. Other support may be limited to answering what questions we can or forwarding to other resources.
To categorize university software and determine which software we will be adding or dropping from our list we use the following criteria:
Extent of use among customers. A program in widespread use is a candidate for our support. A program that grows into disuse may be dropped from our list.
Mandated. The university, campus, etc., requires that we support the program.
Currency, viability, or compatibility. When possible, we will support the latest release of software unless that release is known to be buggy or otherwise incompatible with other important software.
Ease of support. Complex or esoteric software programs are less likely to have (at least, full) support.
Special request. Departments may contact Technology Services to request support of programs meeting their special needs. These will be evaluated on a request-by-request basis.
The categories are explained further below.
Programs on this list are fully supported by Technology Services our staff is trained to assist you with troubleshooting and solving most problems you have with this software. Advanced functions or newly added featured may not be supported. Typically, you will find this software on the base image of all university owned computers.
Some examples of software in this group would be Office 365, Microsoft Teams, Webex, virus protection software, and software necessary to access the network.
Category 2: Technology Services-Sponsored Software
Programs on this list will have limited support by Technology Services. This is software which has gone through the software approval process (found here). We will ensure that the software is compatible with our systems and security policies. We will install the software on designated computers and ensure that it will open.
Software in this group is typically found in classrooms, labs or departmental specific needs. As the requester of this software you would be the subject matter expert for it and should be able to operate and train those you intend it for.
Category 3: Limited Support Software
Any other software that customers use, obtained from sources outside of Technology Services.
Support is limited for this software to installation/configuration/usage support based upon our ability to spend time on the problem. In many cases we will refer you to outside support resources (manufacturer\vendor). As the owner of this software you would be the subject matter expert for it and should be able to operate and train those you intend it for.