- Troubleshooting Network Drive Connectivity

Step 1 – Identify if university-owned or personal. 

University Owned 

Step 2 – Are they on University networks or VPN? 

Step 3 – What network drive are they trying to access? 

Step 4 – Confirm in AD that they have access to the drive they are requesting 

Step 5 – Restart and then GPU update 

Step 6 – Assign to Administrative Computing if they have access but are not connecting by completing the steps above. 

Step 7 – Confirm with the owner of the drive that they should have access if they do not.  

Personal 

Step 2 – Are they on University networks or VPN? 

Step 2a – Assist with installing VPN if required 

Step 3 – What network drive are they trying to access? 

Step 4 – Confirm in AD that they have access to the drive they are requesting 

Step 5 – Assist with mapping the drive according to the table below: