- Troubleshooting Network Drive Connectivity
Step 1 – Identify if university-owned or personal.
University Owned
Step 2 – Are they on University networks or VPN?
Step 3 – What network drive are they trying to access?
Step 4 – Confirm in AD that they have access to drive they are requesting
Step 5 – Restart and then GPU update
Step 6 – Assign to Administrative Computing if they have access but are not connecting by completing steps above.
Step 7 – Confirm with the owner of the drive that they should have access if they do not.
Personal
Step 2 – Are they on University networks or VPN?
Step 2a – Assist with installing VPN if required
Step 3 – What network drive are they trying to access?
Step 4 – Confirm in AD that they have access to drive they are requesting
Step 5 – Assist with mapping drive according to the table below:
Drive | Path |
S:\ | \\floridapoly.org\root\scratch |
X:\ | \\floridapoly.org\root\CrossDept |
M:\ | \\floridapoly.org\fpudfs\Academics |
R:\ | \\floridapoly.org\fpudfs\FIPR |